GBP 2026 Brochure - Flipbook - Page 94
HOW TO BOOK
Star Tours Bank Account Details
In order to make a booking for your holiday you are required to complete a booking form,
which can be downloaded on our website at www.startours.co.uk
Follow our step by step instructions on how to book for a hassle–free booking experience.
GBP ACCOUNT
WAYS TO MAKE A BOOKING:
VISIT A STAR TOURS OFFICE
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations team along with your method of payment
(Cheque payable to Star Tours Ltd/Cash/Credit/Debit card).
BOOK ONLINE
Step 1:
Step 2:
Step 3:
Step 4:
Bank Name
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
53259692
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
US DOLLAR ACCOUNT
Visit www.startours.co.uk
Select desired tour and departure date.
Follow step by step instructions and finally enter your payment.
Receive a final confirmation within 24 hours of booking.
EMAIL / POST A BOOKING FORM
Step 1: Download and complete a booking form available from www.startours.co.uk or Scan QR Code below
Step 2: Email the booking form as an attachment to info@star.tours or post it to us along with your payment method
(Cheques should be made payable to “Star Tours Ltd” or fill in the Credit/Debit card details on the form). You can pay by
bank transfer by visiting any Barclays Bank and depositing the money into our account or via online/telephone banking;
we will provide you with a booking reference number as your payment reference when you initiate the transfer.
Step 3: Within 24 hours, you will receive your final confirmation by email.
NOTE: Do not transfer funds without a booking reference, as this will cause delays. Early bird offers can only be availed once a booking has been confirmed
and a deposit payment has been made. Once your booking has been processed, you will receive a confirmation invoice via email and a visa letter (if required).
Visa letters can only be sent out once a booking is confirmed. For bookings received more than four weeks before departure, a non–refundable deposit of
25% (of the tour cost) will be required for coach tours. A non–refundable deposit of 40% (of the tour cost) will be required for all other tour types when booking.
For bookings received less than four weeks before the departure of the tour, full payment will be required at the time of the booking.
Bank
BANK OF AMERICA
Account Name
Star Tours USA Inc.
Account Number
334041856576
Routing Number
061000052
Swift Number
BOFAUS3N
EURO ACCOUNT
Bank
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
85307655
IBAN Number
GB86 BARC 2099 5885 3076 55
Swift Number
BARC GB 22
TERMS AND CONDITIONS
1. CONTRACT
1.1 AGREEMENT TO TERMS AND BOOKING FEE: By utilising our services or booking
with us, you agree to abide by all our terms and conditions and general provisions. You
are required to pay a fixed, non-refundable fee to secure your booking. These terms are
governed by English law and fall under the jurisdiction of English courts.
1.2 BOOKING SPECIFICS
1.2 (a) DEPOSIT: All deposits paid are non-refundable.
1.2 (b) MINOR PASSENGERS: Minors cannot travel unaccompanied. They must be
accompanied by an adult over 18 or a legal guardian. When a minor travels without a parent
but with a legal guardian or another family member, a child travel consent letter must be
carried throughout the tour.
1.2 (c) Travel Agent Bookings: If a travel agent makes a booking, the agent will retain your
non-refundable deposit and other payments. Star Tours is not responsible for any monies
paid to an agent that are not passed on to us.
1.2 (d) Payment Methods for Imminent Tours: If a tour is scheduled to commence within 14 days,
payments can only be made via card or cash. Bank transfers and cheques will not be accepted.
1.3 CONTRACT FORMATION: A legally binding contract exists when you book with Star
Tours or utilise any of our services.
1.4 BAGGAGE POLICY: Each passenger is permitted to bring one bag with a maximum
weight of 23 kg and dimensions not exceeding 90 x 75 x 43 cm. Additional baggage will be
accommodated based on available space and will incur extra charges. Excess luggage must
be removed or stored at the traveller’s expense.
1.5 SUPPLIERS’ TERMS AND CONDITIONS: The service providers we partner with,
including accommodation and transportation services, have their own terms and conditions.
These govern your relationship with the provider and may limit or exclude the provider’s
liability to you. Copies of these terms can be obtained from our offices or from the
respective suppliers.
1.6 SEATING ARRANGEMENT
1.6 (a) SEAT ALLOCATION: We reserve the right to allocate and change seat assignments
at any time, including after boarding has begun. No seat requests will be considered.
1.6 (b) FRONT SEATS: Front seats may be available for purchase on selected tours. Full
conditions are detailed in the Front Seat Terms and Conditions.
1.7 GROUP BOOKINGS: To travel with specific individuals on a tour, ensure all bookings
are made under a single booking reference and share the same pickup point.
1.8 VARIATION IN AMENITIES: Please note that the facilities in coaches, accommodation and other services may vary for everyone, even if they are participating in the same
tour or staying in the same hotel.
1.9 CHILD CAR SEATS: Children under 11 years of age or shorter than 135 cm must use a
child car seat. It is your responsibility to provide the car seat. Failure to provide a suitable car
seat may result in denied boarding, in adherence to the laws of the countries being visited.
2. WHAT YOU PAY & WHEN
2.1 PAYMENT SCHEDULE: Upon confirmation of your tour, the outstanding balance must
be settled according to the timeline provided below. Payment must be fully cleared in our
account by the specified due dates. The initial deposit is calculated based on the total tour
cost without any discounts or offers applied:
Holiday Type
Deposit
Balance Due
Coach Tours
25% of holiday cost
4 Weeks prior
One Day Tours
100% of holiday cost
At the time of booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
2.2 ONLINE BOOKING CONFIRMATION: Paying online does not guarantee your booking.
Your booking is considered confirmed after we issue a final booking confirmation. We will
refund the total amount paid if we cannot confirm your services due to lack of availability.
Refunds may take up to two weeks to process, and we are not liable for any interest,
surcharges, or fees you may incur due to the refund delay.
2.3 ROOM ALLOCATION AND OCCUPANCY: Prices are based on two or three adults
sharing a room, with a maximum of three adults per room (excluding infants). Rooms may be
allocated differently, including split rooms. Accommodation for three is guaranteed, but bed
configuration in triple rooms cannot be guaranteed, and such rooms in the UK and Europe are
often small. Single travellers will be given a single room and charged a single supplement.
2.4 EARLY BIRD OFFER EXCLUSIONS AND MODIFICATIONS: Early Bird Offers do not apply to
infants aged 0-23 months. The infant fare covers only a seat for coach/flight holidays without
any additional amenities. Additionally, the Early Bird Offer will not be available for bookings
opting for flight reductions and will be rescinded if any changes are made to a booking.
94 Call us 24 hours or WhatsApp
2.5 BALANCE PAYMENT RESPONSIBILITY AND VISA PROCESSING: You must remember
to pay the remaining balance by the due date, irrespective of visa processing status. Failure
to do so will result in the cancellation of your booking and forfeiture of your deposit. Late
payments will incur a fee of £10.00/$15.00 per transaction.
2.6 PROMOTIONAL OFFERS: Early Bird and other web-only promotional discounts are valid
only with confirmed bookings and the corresponding deposit payment. We reserve the right
to withdraw these offers at any time.
2.7 CREDIT CARD SURCHARGES: All card transactions made with cards issued outside the
UK attract a 2% surcharge. If this surcharge is not paid at the time of booking, it will be
added to your invoice retroactively and must be settled prior to your travel date. Failure to
pay may result in cancellation of your booking. Surcharges on international cards will not
be refunded if the booking is cancelled.
2.8 INVOICE AND DOCUMENT ACCURACY: You must review the confirmation invoice and
other documents provided by Star Tours for accuracy. If you find any errors or inaccuracies, report them immediately to Star Tours or your travel agent, as corrections might not
be possible later or may incur a fee.
2.9 CURRENCY AND PAYMENTS: All payments must be made in Pounds Sterling (£). Prices shown
in other currencies are for guidance only and may vary with exchange rates and surcharges.
3. YOUR HOLIDAY PRICE
3.1 PRICING AND ADJUSTMENTS: Aside from potential errors, your holiday’s cost is indicated on our website or in your booking invoice. Although we hold the right to modify the
prices at any moment, these alterations will not officially affect bookings that are already
confirmed. However, after the confirmation of your booking, there might be a change in the
holiday price due to fluctuations in:
(a) Transportation expenses, which encompass fuel price variations
(b) Government-imposed dues, taxes, or other fees like landing or port charges
(c) Current exchange rates affecting your holiday package
(d) A notable increase in any component of the tour, such as accommodation, entry fees,
flights or meals. We maintain the right to correct any pricing errors on our platforms and
reservations made at an incorrect price.
3.2 SIGNIFICANT PRICE INCREASES: If the holiday price increases by more than 10%,
you can cancel your booking and receive a full refund. To do this, you must notify us within
seven days of receiving the notification of the price increase, and we will refund the total
amount paid to us for your booking.
3.3 APPLICABILITY OF OFFERS AND DISCOUNTS: Early Bird offers and other discounts
are valid when both the land arrangements and flight components of the tour align with the
initially quoted tour price, without the addition of any surcharges for flights or hotels. These
discounts are available for unmodified tours and can be withdrawn anytime without notice.
3.4 BREAKDOWN OF COSTS: We are not obligated to provide a detailed breakdown of the
individual costs involved in your holiday package.
3.5 REFUND POLICY FOR CANCELLED OR RESTRICTED EXCURSIONS: In cases where
excursions are cancelled or restricted, including national or public holidays, we will offer a
refund equal to the ticket price at our contracted rate. Infants and children may sometimes
be ineligible for this refund.
3.6 DYNAMIC PRICING POLICY: Star Tours employs a dynamic pricing policy, meaning that
tour prices may fluctuate due to various factors, including service availability, demand or
the addition of new services. The price quoted at the time of your booking is final;
we cannot adjust it to match any previous prices. Please note that our website will always
display the most current pricing, as brochures may be published several months in advance
and may not reflect the latest updates.
4. IF YOU CHANGE YOUR BOOKING
4.1 For Coach Tours, the following amendments can be facilitated given that written
notification is received within the timelines mentioned below:
29–14 days
Amendment/Change More than
before
for Coach Tours 30 days before
departure
departure
Only
Name Change
13–8 days
before
departure
7–3 days
before
departure
£25 per person £50 per person £75 per person £ 100 per person
Tour Date Change
£25 per person
N/A
N/A
N/A
Tour Upgrade
(Longer Tour)
Free
N/A
N/A
N/A
Tour Downgrade
(Shorter Tour)*
£25 per person*
N/A
N/A
N/A
+44 (0) 208 900 2323 I Book Online: www.star.tours
*Note: When downgrading a tour, the payment must be settled in full at the time of the
change, treating it as a final modification. Downgrades are limited to a three-day tour
option only. This option is not extended to tours spanning two days or less, UK Tours, or
services from our affiliate partners.
4.2 The cancellation policies for One Day tours align with those stated in Clause 5.1.
Modifications to name or date change for one day tours are possible upon presenting a
written notice at least 7 days before travel; this will incur an administrative charge of
£15/$25 per person.
4.3 A cap of two amendments per booking is allowed. The fee structure will be employed
for each change, subject to approval.
4.4 Changing a booking and then reverting to the original will still count as a change, and
fees will apply.
4.5 All passengers in a booking, including those in conjunction with bookings, must adhere
to the same pickup and drop-off locations. Changes to these locations can be requested
up to 10 days before departure (21 days for bank and national holidays), subject to our
approval. Note that changes within ten days of departure will not be accommodated. If the
change can be made, a £15 per person administrative fee will be applied. Pickup and dropoff locations will be confirmed 24 hours before departure based on availability.
4.6 For Flight Tours and FIT Tours, any amendments, including name or date changes made
more than six weeks before the departure date, will incur a fee of £100 per person. Within
six weeks of the departure, no changes can be made. These amendments will also be
governed by the cancellation policies stated in clause 5.1. Please note that changes cannot
be made to bookings where flight tickets have been issued for visa purposes.
4.7 Please be advised that any alterations will nullify previously applied discounts, offers,
or deals rendered at the initial booking stage.
NOTE: Certain travel arrangements (such as Apex/No-frills airline tickets) may be immune
to changes post-reservation, potentially triggering a cancellation charge of up to 100% for
that segment or the entirety of the arrangements.
5. IF YOU CANCEL YOUR HOLIDAY
5.1 NOTIFICATION OF CANCELLATION: Should you or a party member decide to cancel the
holiday, the primary contact must formally notify us or the travel agent where the booking
was made in writing.
5.2 CANCELLATION CHARGES: Upon your notification of cancellation, we will apply the
cancellation fees (surcharges on international cards are non-refundable) as stipulated in
the table. These fees are determined based on the timing of your written notification. This
policy holds under various circumstances, including but not limited to:
a) Non-compliance with the outlined payment schedule for the tour
b) Visa denials for any of the countries included in the tour itinerary
c) Inability to travel for various reasons such as medical conditions, death, or jury service
(contact us for a comprehensive list).
Notice Given for
Cancellation
Coach Tours
Other Tours
More than 28 Days
25% of total holiday cost
40% of total holiday cost
27 – 14 Days
50% of total holiday cost
75% of total holiday cost
13 – 7 Days
75% of total holiday cost
90% of total holiday cost
6 Days or Less
100% of total holiday cost
100% of total holiday cost
Please note that the percentages in the cancellation charge table represent a portion of the total
holiday price, excluding any insurance premium or additional charges; these may still require full
payment (examples include but are not limited to visa charges, courier fees, and postal charges).
5.3 REBOOKING FOLLOWING A CANCELLATION: If you choose to cancel a holiday and
then rebook, the terms stipulated in the cancellation section of these booking conditions
will be applied.
6. BOOKINGS MADE ONLINE
6.1 PROVISIONAL BOOKINGS: Bookings initiated through our web portal are provisional
until we confirm them by issuing a final confirmation invoice. Please note that a payment
made at the booking time does not guarantee booking confirmation.
6.2 BOOKING REVIEW AND ACCURACY CHECK: Star Tours reserves the right to review
all online bookings for accuracy before confirmation. If any part of the booking conflicts
with our terms and conditions or policies, it may be declined. In such cases, we will contact
you so the booking can be amended in line with our policies and prices, or the provisional
booking may be cancelled. Please note: some online selections may require approval and
remain subject to our policies.
