2024 brochure UK web - Flipbook - Page 72
How toBOOK
In order to make a booking for your holiday you are required to complete
a booking form (attached herewith) and also on our website at www.startours.co.uk.
Follow our step by step instructions on how to book for a hassle-freebooking experience.
Star Tours Bank Account Details
GBP ACCOUNT
FIVE WAYS TO MAKE A BOOKING:
1. VISIT A STAR TOURS OFFICE
Bank Name
BARCLAYS BANK
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations team along with your method of payment
(Cheque payable to Star Tours Ltd / Cash / Credit / Debit card).
Account Name
STAR TOURS LTD
Account Number
53259692
2. BOOK ONLINE
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
Step
Step
Step
Step
1:
2:
3:
4:
Visit www.startours.co.uk
Select desired tour and departure date.
Follow step by step instructions and 昀椀nally enter your payment.
Receive a 昀椀nal con昀椀rmation within 24 hours of booking.
3. EMAIL A BOOKING FORM
US DOLLAR ACCOUNT
Step 1: Download and complete a booking form available from www.startours.co.uk
Step 2: Email the booking form as an attachment to info@star.tours
Bank
BANK OF AMERICA
4. POST A BOOKING FORM
Account Name
STAR TOURS USA INC.
Step 1: Complete a booking form and sign it.
Step 2: Post a booking form into Star Tours along with your method of payment (Cheque payable to Star Tours Ltd
/ Credit / Debit card details on the form), mentioning your credit / debit card details in the space provided.
Account Number
334041856576
Routing Number
061000052
Swift Number
BOFAUS3N
5. SEND A BOOKING FORM AND PAY ON-LINE OR VIA BANK TRANSFER
Step 1: Complete a booking form and sign it.
Step 2: Email or post the booking form to us, in order to receive your booking reference number.
Step 3: Arrange for a bank transfer, by visiting any Barclays Bank and depositing the money into our account via
on-line / telephone banking, use your booking number as your payment reference when you initiate the transfer.
Step 4: Within 24hours you will receive your 昀椀nal con昀椀rmation by email.
NOTE: Do not transfer funds without a booking reference as this will cause delays. Early bird offers can only be
availed once a booking has been confirmed, and a deposit payment has been made. Once your booking has been
processed you will receive a confirmation invoice via email and visa letter (if required). Visa letters can only be sent
out once a booking is confirmed. For bookings received more than 4 weeks prior to departure a non-refundable
deposit amount of 25% (of the tour cost) will be required for coach tours. For all other tour types, a non-refundable
deposit of 40% (of the tour cost) will be required at the time of booking. For bookings received less than 4 weeks
prior to the departure of the tour, full payment will be required at the time of the booking.
EURO ACCOUNT
Bank
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
85307655
IBAN Number
GB86 BARC 2099 5885 3076 55
Swift Number
BARC GB 22
Terms and CONDITIONS
1. CONTRACT
1.1 AGREEMENT TO TERMS AND BOOKING FEE: By utilising our services or booking with us, you
are agree to abide by all our terms and conditions and general provisions. You are required to pay
a fixed, non-refundable fee to secure your booking. These terms are governed by English law and
fall under the jurisdiction of English courts. However, if you prefer, you may choose the law and
jurisdiction of Scotland or Northern Ireland.
1.2 BOOKING SPECIFICS
1.2 (a) DEPOSIT: All deposits paid are non-refundable.
1.2 (b) MINOR PASSENGERS: Minors cannot travel unaccompanied. They must be accompanied by an
adult over 18 or a legal guardian. When a minor travels without a parent but with a legal guardian
or another family member, a child travel consent letter must be carried throughout the tour.
1.2 (c) Travel Agent Bookings: If a travel agent makes a booking, the agent will retain your nonrefundable deposit and other payments until Star Tours issues a booking confirmation or invoice.
1.2 (d) Payment Methods for Imminent Tours: If a tour is scheduled to commence within 14 days,
payments can only be made via card or cash. Bank transfers and cheques will not be accepted.
1.3 CONTRACT FORMATION: A legally binding contract exist when you book with Star Tours or
utilise any of our services.
1.4 BAGGAGE POLICY: Each passenger is permitted to bring one bag with a maximum weight of
23 kg and dimensions not exceeding 90 x 75 x 43 cm. Additional baggage will be accommodated
based on available space and may incur extra charges.
1.5 SUPPLIERS’ TERMS AND CONDITIONS: The service providers we partner with, including
accommodation and transportation services, have their own terms and conditions. These govern
your relationship with the provider and may limit or exclude the provider’s liability to you. Copies
of these terms can be obtained from our offices or from the respective suppliers.
1.6 SEATING ARRANGEMENT
1.6 (a) SEAT ALLOCATION: We reserve the right to allocate and change seat assignments at any
time, including after boarding has begun. No seat requests will be considered.
1.6 (b) FRONT SEATS: Front seats may be available for purchase on selected tours, but only in
pairs and based on availability. Single passengers and children are not eligible to book front seats.
If the front seats are unavailable on a rescheduled tour, the supplemental fee will be refunded
without any other compensatory payment.
1.7 GROUP BOOKINGS: To travel with specific individuals on a tour, ensure all bookings are
consolidated under a single booking reference and share the same pickup point.
1.8 VARIATION IN AMENITIES: Please note that the facilities in coaches, accommodations, and
other services may vary for everyone, even if they are participating in the same tour or staying in
the same hotel.
1.9 CHILD CAR SEATS: Children under 11 years of age or shorter than 135 cm must use a child
car seat. It is your responsibility to provide the car seat. Failure to provide a suitable car seat may
result in denied boarding, in adherence to the laws of the countries being visited.
2. WHAT YOU PAY & WHEN
2.1 PAYMENT SCHEDULE: Upon confirmation of your tour, the outstanding balance must be
settled according to the timeline provided below. Payment must be fully cleared in our account
by the specified due dates. The initial deposit is calculated based on the total tour cost without
any discounts or offers applied:
Holiday Type
Deposit
Balance Due
Coach Tours
25% of holiday cost
4 Weeks prior
One Day Tours
100% of holiday cost
At the time of booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
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2.2 BOOKING AFTER BALANCE DUE DATE: Should you book a holiday after the balance due date
has passed, the total holiday cost must be paid immediately at the time of booking.
2.3 ONLINE BOOKING CONFIRMATION: Making a payment online does not guarantee your
booking. Your booking is considered confirmed only after we issue a final booking confirmation.
We will refund the full amount paid if we cannot confirm your services due to lack of availability.
Refunds may take up to two weeks to process, and we are not liable for any interest, surcharges, or
fees you may incur due to the refund delay.
2.4 ROOM ALLOCATION AND OCCUPANCY: The prices are based on two or three adults sharing a room,
with a maximum occupancy of three adults, excluding infants. We reserve the right to allocate rooms
differently, including the option to use split rooms. While we guarantee accommodation for three
individuals, the exact bed configuration is not guaranteed for triple rooms. Note that triple rooms in
the UK and Europe are often very small. Single travellers will incur a single traveller supplement.
2.5 EARLY BIRD OFFER EXCLUSIONS AND MODIFICATIONS: Early Bird Offers do not apply to
infants aged 0-23 months. The infant fare covers only a seat for coach holidays, without any
additional amenities. Additionally, the Early Bird Offer will not be available for bookings opting
for flight reductions and will be rescinded if any changes are made to a booking.
2.6 BALANCE PAYMENT RESPONSIBILITY AND VISA PROCESSING: You are responsible for
remembering to pay the remaining balance by the due date, irrespective of visa processing status.
Failure to do so will result in the cancellation of your booking and forfeiture of your deposit. Late
payments will incur a fee of £10 per person.
2.7 PROMOTIONAL OFFERS: Early Bird and other web-only promotional discounts are valid only
with confirmed bookings and the corresponding deposit payment. We reserve the right to withdraw
these offers at any time.
2.8 INVOICE AND DOCUMENT ACCURACY: You must review the confirmation invoice and other
documents provided by Star Tours for accuracy. If you find any errors or inaccuracies, report them
immediately to Star Tours or your travel agent, as corrections might not be possible later.
3. YOUR HOLIDAY PRICE
3.1 PRICING AND ADJUSTMENTS: Your holiday’s cost is as indicated on our website or in your
booking invoice, aside from potential errors. Although we hold the right to modify the prices at any
moment, these alterations will not officially affect the bookings we have already acknowledged.
However, after the confirmation of your booking, there might be a change in the holiday price
due to fluctuations in:
(a) Transportation expenses, which encompass fuel price variations
(b) Government-imposed dues, taxes, or other fees like landing or port charges
(c) Current exchange rates affecting your holiday package
(d) A notable increase in any component of the tour, such as accommodation, entry fees, flights or meals.
We maintain the right to correct any pricing errors on our platforms and reservations made at an
incorrect price.
3.2 SIGNIFICANT PRICE INCREASES: If the holiday price increases by more than 10%, you have
the option to cancel your booking and receive a full refund. To do this, you must notify us within
seven days of receiving the notification of the price increase, and we will refund the total amount
paid to us for your booking.
3.3 APPLICABILITY OF OFFERS AND DISCOUNTS: Early Bird offers and other discounts are valid
when both the land arrangements and flight components of the tour align with the initially quoted
tour price, without the addition of any surcharges for flights or hotels. These discounts are available
for unmodified tours and can be withdrawn at any time without notice.
3.4 BREAKDOWN OF COSTS: We are not obligated to provide a detailed breakdown of the individual
costs involved in your holiday package.
3.5 REFUND POLICY FOR CANCELLED OR RESTRICTED EXCURSIONS: In cases where excursions are
cancelled or restricted due to unforeseen circumstances including national or public holidays in the
destination country, we will offer clients a refund equal to the difference between the ticket price
: 0208 900 2323 | Book Online: www.star.tours
and our contracted rate. This applies even when the child fare was adjusted to meet room
requirements; refunds will be based on the child’s true age. Infants and children may sometimes
be ineligible for this refund.
3.6 DYNAMIC PRICING POLICY: Star Tours employs a dynamic pricing policy, meaning that tour
prices may fluctuate due to various factors including service availability or the addition of new
services. The price confirmed at the time of your booking is final; we cannot adjust it to match any
previously seen prices. Please note that our website will always display the most current pricing,
as brochures may be published several months in advance and may not reflect the latest updates.
4. IF YOU CHANGE YOUR BOOKING
4.1 For Coach Tours, the following amendments can be facilitated given that a written notification
is received within the timelines mentioned below:
Amendment/Change More than 30 days 29-14 days
13-8 days
7-2 days
for Coach Tours Only before departure before departure before departure before departure
Name Change
£ 25 per person
Tour Date Change
£ 25 per person
N/A
N/A
N/A
Free
N/A
N/A
N/A
£ 25 per person*
N/A
N/A
N/A
Tour Upgrade
(Longer Tour)
Tour Downgrade
(Shorter Tour)*
£ 50 per person £ 75 per person £ 100 per person
*Note: When downgrading a tour, the payment must be settled in full at the time of the alteration,
treating it as a final modification. Downgrades are limited to a three-day tour option and are
non-negotiable beyond this. This option is not extended to tours spanning 2 days or fewer,
UK Tours, or services from our affiliate partners.
4.2 The cancellation policies for One Day tours managed by Star Tours Ltd align with those stated in Clause
5.1 pertaining to Coach Tours. Modifications to name or date can be availed up to 7 days before departure
upon presenting a written notice; this will incur an administrative charge of £15/$25 per person.
4.3 A cap of two amendments per booking has been established. The fee structure will be employed
for each change, subject to approval. Regrettably, requests exceeding two alterations cannot be taken..
4.4 In the event you want to substitute a passenger post confirmation, Star Tours is not to find a
substitute for the departing member.
4.5 Altering and then reverting to the initial booking will be perceived as change(s), for which no
refunds, discounts or compensations can be pursued.
4.6 All passengers in a booking, including those in conjunction with bookings, must adhere to the
same pickup and drop-off locations. Changes to these locations can be requested up to 10 days
before departure (21 days for bank and national holidays), subject to our approval. Note that
changes within 10 days of departure may not be accommodated. If the change can be made, then a
£15 per person administrative fee will be applied. Pickup and drop-off locations will be confirmed
24 hours before departure based on availability.
4.7 For Flight Tours and FIT Tours, any amendments including name or date changes made more
than 6 weeks prior to the departure date will incur a fee of £100 per person. Within 6 weeks of the
departure, no changes can be made. These amendments will also be governed by the cancellation
policies stated in clause 5.1 of these guidelines. Please note that changes cannot be made to bookings
where flight tickets have been issued for visa purposes.
4.8 Please be advised that any alterations will nullify previously applied discounts, offers, or deals
rendered at the initial booking stage.
NOTE: Certain travel arrangements (such as Apex / No-frills airline tickets) may be immune to
changes post-reservation, potentially triggering a cancellation charge of up to 100% for that segment
or the entirety of the arrangements.