GBP2023 Brochure - Flipbook - Page 71
bodies. Any indication is for reference only and is subject to
change regardless of whether given in writing or any other
means. Seat numbers will be given to you on the day of
your departure by the tour rep. Passengers with children
in their group will not be seated in the front of the coach
even if they have booked early. Some seats in the coach
may not recline. If passengers have a different booking
reference numbers and wish to travel together, then it is the
responsibility of the passengers to inform Star Tours at the
time of booking.
EARLY BIRD OFFERS
Early Bird Offers are only applicable if your booking is
accompanied by a minimum deposit payment. Early Bird
Offers are not applicable to infant travellers. Early bird
offers cannot be used in conjunction with any other offers or
vouchers. When an Early Bird offer incorporates complimentary hotel accommodation, the following conditions
apply: Hotels will be a minimum 3-star category located
in North-West/West Greater London. Subject to availability
it may be necessary to change the hotel location. Hotels
may differ from booking to booking; there is no guarantee
that people travelling in conjunction with each other will
be accommodated in the same hotel. Rooms given will be
allocated as per the main booking. If pre and post-night
accommodation cannot be arranged, then the Early Bird
financial Discount will be offered (We will attempt to inform
you of availability at the earliest). Pre-tour accommodation
offer: the transfer is for your tour commencement and
cannot be provided upon completion of the tour. Post-tour
accommodation offer: return transfer will be to the hotel
provided only. Hotels provided includes bed and breakfast
only, and any additional services must be paid by the client
directly. Hotel confirmation can only be provided within
two weeks of arrival. Star Tours reserve the right to amend
or withdraw any early bird offer at any time without prior
notice. A full list of T&Cs is available for Early Bird offers
on request.
FOOD
Passengers will have an option to choose from vegetarian
or non-vegetarian (wherever possible Jain/Halal) meals.
Passengers should advise Star Tours of their preferred diet
at the time of their booking so that this information can
be provided to the caterers. Special arrangements cannot
be guaranteed for requests such as Halal or Jain meals.
Passengers with severe food allergies or dietary requirements are advised to make appropriate arrangements
prior to commencing their tour. Star Tours cannot cater to
any allergies or food intolerances. The meals are pre-set
buffet style with tap water only, and a choice of menu is
not available. On some of our tours, meals are provided at
restaurants or hotels.
Lunches are vegetarian only and are provided outdoors at
a service station/rest area where no seating is available.
Lunch is served in a picnic-style buffet arrangement. On
some days, Star Tour’s may provide packed lunches or
dinners to suit the itinerary of a particular tour. Preferential
seating will not be available during meals, and allocated
seating will apply for meals. If for any reason Star Tours
are unable to provide the meal; Star Tours will provide the
passenger with 9 Euros for lunch and 12 Euros per dinner.
EXCURSIONS
Due to a large number of visitors, there may be waiting
times and queuing times involved, which can be anything
up to 4 hours. These times may be modified without notice
by the management, in particular, due to exceptional
events, unfavourable weather conditions, large numbers of
visitors, or a Force Majeure event. Access to the excursions/
monuments depends on the type of ticket purchased, and
all exits are final no re-entries are permitted. No refunds
will be made if access is restricted due to poor weather
conditions or a decision by the Public Authorities. Tickets
issued are for immediate entry. In the case of loss or theft,
the tickets cannot be reimbursed. Certain excursions may
restrict access due to saturation.
ADDITIONAL EXCURSIONS
The tour rep and driver will offer passengers optional
excursions that are designed to enhance their holiday
experience and are not included in the tour cost. These
excursions are priced separately and operated solely by
the driver and tour leader. Additional excursions are not
pre-bookable and must be paid for by cash to the Tour rep
prior to the excursion being conducted, and are non-refunadable/amedable. Passengers are entitled to refuse any
optional. The operation of additional excursions is subject
to availability, logistics, and feasibility, and in no part
guaranteed to be operated.
PICK UP AND DROP OFF POINTS &
TIMES
Timings shown in the brochure and on our website for
indication purposes only. All pick-up points are subject to
minimum numbers, and some may incur a supplement
charge as specified on our pick up section. Passengers
should plan to arrive at their pick-up point 15 minutes
before the scheduled departure time as vehicles will not
wait for anyone arriving late. Passengers arriving late will
need to make their own arrangements to meet the coach at
the next suitable location or at the hotel where the group
will be spending the night on the Continent; no refunds will
be issued due to missed connections. Return journeys from
the continent are scheduled to arrive at Dover between
19.00hrs and 20.00hrs approximately. We will then proceed
to the original pick-up points in London (arrival time
between 21.00hrs and 23.00hrs) and times were given
are approx. and subject to road traffic, international and
border conditions, and subject to change.
DIETARY, ROOM ALLOCATION &
OTHER REQUESTS
Star Tours work with intermediary agents (Airlines, Hotels,
Transport Companies, Other Suppliers, etc.). If passengers
have special requirements with regards to the service
provided by the intermediaries such as a rooming request,
seating request or a special meal request etc., then they
should advise Star Tours at the time of booking, and we
will endeavour to ensure the intermediary is advised of
the request. It is important to note that Star Tours cannot
guarantee the request.
FARAWAY TOURS
Our Faraway Tours are operated by local ground operators
who handle all the details within the various destinations.
You will be assisted by a local contact during your tour for
emergencies and enquiries. Your local ground agent will
not be present with you at all times. There is no seat allocation on these tours and travellers will be accommodated
within the vehicle based on the seats available. Sightseeing
tours may combine with groups not booked through Star
Tours. Meals will be served at selected restaurants or during
excursions. Restaurants will be located within walking
distance from your hotels and passengers will be requested
to attend meals at their leisure.
CUSTOMS & IMMIGRATION DELAYS/
ENQUIRIES
Star Tours will not be held responsible if passengers are
stopped or held by any government departments, e.g.
Police, Customs, Immigrations or any other authorities of
the destination country.
ATOL
The Package Travel, Package Holidays and Package Travel
Regulations 2018 require us to provide security for the
monies that you pay for the package holidays booked
from this brochure and for your repatriation in the event
of our insolvency. The air holiday packages/ flights in this
brochure are ATOL protected by the Civil Aviation Authority.
Star Tours Ltd holds ATOL number is 5639. Please see our
booking conditions for more information. ATOL protection
does not apply to all holiday and travel services in this
brochure. Please ask us to confirm what protection may
apply to your booking.
ABTA
Star Tours Ltd is a member of ABTA with membership
number W8770. ABTA members help holidaymakers to
get the most from their travel and assist them when things
do not go according to plan, e.g. refund for a booking or
repatriation costs in case of our insolvency. We are obliged
to maintain a high standard of service to you by ABTA’s
Code of Conduct. We can also offer you ABTA’s scheme
for the resolution of disputes which is approved by the
Chartered Trading Standards Institute. If we can’t resolve
your complaint, go to www.abta.com to use ABTA’s simple
procedure. Further information on the Code and
ABTA’s assistance in resolving disputes can be found on
www.abta.com
Day Trips and tours less than 24 hours will not be protected
by the ABTA scheme unless you have overnight
accommodation included in your package. However,
where the trip includes an international flight, your
money will be protected under the ATOL scheme.
ABTA No.W8770
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