GBP2023 Brochure - Flipbook - Page 70
G E NE RAL I NF O RM ATI O N
PRICES
Prices mentioned are listed per person and based on a
minimum of two adults sharing a room. The child rate will
be applicable for children aged 11 years and below that
are being accompanied by two full paying adults. There
will also be a charge payable for infants below 23 months,
which is solely for a seat-in-coach only. Single Supplement
charges are for individuals travelling on their own. Passengers travelling alone will be required to pay the full adult
price plus a single supplement. Star Tours cannot allocate
or source a sharing basis with another passenger. Ages are
calculated on the return date.
HOTELS
Star Tours carefully select all hotels ensuring that a
minimum 3* category is provided (ratings are subject to
local and national board criteria) unless otherwise stated.
Facilities include an en-suite bathroom, TV, and bedding.
Hotels do not provide baby cots. Most hotels in Europe have
small rooms, and will not have air-conditioning, tea/coffee
or kettle facilities in rooms. They are also governed by
local laws and policies, which may restrict access to certain
facilities. Hotels are located outside the city centre.
ROOM CONFIGURATION
Most hotels can only accommodate a maximum of three
persons in each room however if you are a family of four,
i.e. two adults and two children, then your first child will
be given an extra bed but the second child will be required
to share the bed. The extra bed provided will either be a
sofa bed or roll-away bed. These extra beds will not be
full-sized double beds and are usually suitable for one
individual only. If your group consists of one adult and one
child, the child must pay a full adult fare to make up the
cost for the room required. (Please see below). Double beds
in Hotels will consist of two single beds placed together.
*For Example: if tour cost was - Adult £100 / Child £50
YOUR FAMILY WHAT YOU PAY
TOTAL ROOMS
1 Adult +
1 Child
£ 100 + £ 100
£ 200
1
2 Adults +
1 Child
£ 100 + £ 100 +
£ 50
£ 250
1
2 Adults +
2 Children
£ 100 + £ 100 +
£ 50 + £ 50*
£ 300
1
*Where a quad room is not available for your group, a
reduction will be provided as stated in the tour itinerary.
Note that quad rooms have limited space and additional
beds may not be suitable for tall adults.
CHANNEL CROSSINGS
The program for our coach tours is based on channel
crossing routes from Dover, Calais and Dunkirk. We also
use Eurotunnel services from Folkestone for many of our
departures. Star Tours’ reserves the right to direct tours to
alternative ports if necessary. It is the passenger’s responsibility to ensure the obtaining of landing cards, immigration
paperwork and correct filling, where applicable.
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TOUR REPRESENTATIVES
Escorted tours are accompanied by our Tour Representatives (Tour rep or Driver). The tour rep may not meet
passengers at their respective pickup point, but at a later
stage, however, the driver or alternative rep will be there
to take care of any of the passengers’ needs. A number
of itineraries include travel via flight or rail and on these
itineraries; passengers are not accompanied by a tour rep/
local representative during these journeys. In this case, the
tour rep will meet passengers at the arrival destination. On
coach tours, the tour rep will provide passengers with their
contact details for the duration of the tour on the first day.
For flight tours, the passengers will receive these details via
a tour confirmation within 24 hours of their departure. All
our tours will be conducted in English.
CHANGING THE ITINERARY &
TIMEKEEPING
The tour rep reserves the right to modify the itinerary as
they deem fit. These changes are usually due to unexpected
delays or major local events that can often arise. Whilst
travelling on organized group tours, adhering to timings
given by the tour rep is crucial. All our tours are subject
to governance by DVSA for driving hours; hence it is the
passenger’s responsibility to ensure all departure times
are adhered to. Star Tours will not take responsibility for
passengers left behind due to not adhering to itineraries
and times stated by the tour rep for whatsoever reason,
and any subsequent impact this may cause financially or
non-financially. It is a passenger’s responsibility to ensure
that they are clear in understanding the departure time
from any given point.
COACHES & TRANSPORTATION
Our coaches are fitted with TV, DVD or CD player, and air
cooling and toilet facilities - subject to availability (WC
facilities on coaches have limited capacities, and therefore
we advise passengers to use them only on an ‘emergency’
basis as once capacity has been reached the WC will be
locked). On our flight tours, please note that your touring
coach will not have a WC facility on board. Alcohol/smoking/vapes consumption is also prohibited on all our vehicles. During transfers, we may use an alternative vehicle
without the above facilities (WC facilities will not be present
on smaller coaches or vehicles). These transfers include but
are not limited to - certain days of EUDL/D, SWGP/D, SPLE,
and HDTS.
DISTANCES & JOURNEYS
An important point to note whilst on a touring holiday is
that some long journeys are unavoidable, especially when
travelling from city to city as distances in Europe are vast.
Star Tours recommends that passengers wear comfortable
clothing on these days and bear in mind that a major part
of these days will be spent on the coach. It is advisable for
passengers to carry necessities which they may need for the
day such as water, dry snacks, tissues, medication etc. with
them in their hand luggage.
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CURRENCY
Star Tours’ advises passengers to exchange any money
before they commence their tour. Whilst on tour it may not
be possible for the tour rep to arrange for a passenger to
be specially taken to exchange money and not all places
of interest will have ATM machines or accept credit/debit
cards. We also advise our passengers to keep some local
currency change on them whilst on tour as you may need to
pay for toilets.
CHILDREN & YOUNG INFANTS
Child/Infant booster seats are not provided by Star Tours,
and it is strongly advisable to carry your own, which is
adaptable to coach seats. It is mandatory to carry car seat on
flight tours for child 0-4 yrs. Milk and baby food cannot be
provided by the hotel or restaurants and passengers are
advised to carry thier own. Hotels will not provide a kettle
so if hot water is required for warming milk etc. then it is
advisable to carry a bottle warmer. Collapsible pushchairs
can be kept in the baggage lockers of the coach. Children will
not be allowed to occupy seats near the front of the coach.
BAGGAGE
The driver will load and unload one piece of luggage per
person from the coach (weighing up to a maximum of
20kg, and not exceeding dimensions of 90 x 75 x 43cm /
35.5 x 29.5 x 16ins. Porterage of any kind is not included.
In addition, they are also entitled to carry one piece of
hand luggage (weighing up to a maximum of 7kg, and
not exceeding dimensions of 20 x 20 x 48 cm / 8 x 8 x 19
inches), which can fit under their seat or in the overhead
compartment. These dimensions differ from Airline luggage
allowance. Any luggage placed in the lockers can only be
accessed at the Hotel/final point only. If you check in extra
baggage, or baggage beyond the limits outlined here an
additional fee of £10 per bag per day will apply (subject
to availability). All baggage is placed at the owner’s risk,
and Star Tours or its partners accept no liability for loss or
damage to bags howsoever caused.
WEATHER
Weather is very unpredictable. Regardless of the time of the
year, it is advisable to carry a small umbrella at all times.
Temperatures vary from place to place, and it is a good
idea to check online for average temperatures for the destination(s) being visited. Passengers can be well prepared by
ensuring they are carrying appropriate clothing, footwear,
and accessories. Passengers should also be aware that some
sightseeing will be done after dusk.
SEATING ALLOCATION
Seating allocation requests are not taken under any
circumstance. Any medical, and or personal grounds are
not considered when allocating seats. Seating is generally
allocated by booking number; however, there are some
exceptions to this, i.e. group sizes, coach size, promotional
seating, H&S Laws, pick-ups, company discretion etc. We
do not, promise or guarantee any particular seat on the
coach, and we have the sole right to assign your seat as
we see fit unless explicitly stated by law or governing
